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Nov. 28, 2019 – itSMF Alberta Breakfast Event – The rebirth of Service Management

November 28, 2019 @ 7:30 am - 9:00 am

This is an excerpt from itSMF’s invitation:

Ask any CIO or CTO what IT Service Management represents, and chances are that you get a wide variety of very different answers. It is often defined by perceptions created by ITIL and partially by a general lack of vision to digitise the business of digitization (yes, you read that right). Mystical powers are somehow bestowed on IT Leadership to just have what it takes to run IT like a business, yet evidence shows that many organisations are still struggling to demonstrate the value of Service Management in the digital transformation journey.

In this engaging breakfast session hosted by Stijn Oomen, we will take a hard look at Service Management in Alberta and how exponential change in technology and new emerging business models are again redefining the meaning of it to drive consumer value.

This dynamic huddle will start with reviewing the recent itSMF Alberta survey results and briefly evaluate some new ‘tools on the block’ created by industry experts. We will than have some engaging dialogue to compare notes and learn from each others situation. The session will wrap up with the unveiling of the itSMF 2020 event schedule with suggested event topics to gather your feedback.

Come to learn, come to share and come to have some fun!(and oh, the Bow Valley Club Hot Breakfast Buffet is famously delicious)

But hurry, registration closes on November 14th and there is limited capacity!


Please note: this is not a CIC event.


November 28, 2019
7:30 am - 9:00 am


Bow Valley Club
250 6 Ave SW #370
Calgary, Alberta T2P 3H7
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